PRIVACY POLICY
Last Updated: 1-Apr-2026
Glimbite Holdings Sdn Bhd (“Glimbite,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.glimbite.com), interact with our franchise brands, engage with our supply chain or restaurant design services, or otherwise use our services (collectively, the “Services”).
Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as applying for a franchise), or otherwise contact us.
Personal Information Provided by You:
Contact Information: Name, email address, phone number, and physical address.
Business & Franchise Information: Business name, financial information, background information, and other details provided during the franchise application process or restaurant design/build-out inquiries.
Communications: Records of your correspondence with us via email, phone, or website contact forms.
Information Collected Automatically:
Usage Data: We may automatically collect information regarding your interaction with our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to improve user experience, analyze website traffic, and understand how our Services are used.
2. HOW WE USE YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use the information we collect to:
Process and manage your franchise applications, food supply chain inquiries, and restaurant build-out requests.
Operate, maintain, and improve our website and Services.
Communicate with you regarding our brands, products, services, and promotional offers.
Respond to customer service requests and provide support.
Administer our food traceability programs and ensure the integrity of our supply chain.
Analyze website usage to improve our online presence and user experience.
Comply with legal obligations and enforce our Terms of Service.
3. DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations:
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, and customer service).
Franchisees and Affiliates: We may share your information with our affiliated entities and franchise partners as necessary to provide our Services and facilitate franchise operations.
Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
Legal Process: We may disclose your information if legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. DATA SECURITY
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. YOUR PRIVACY RIGHTS
Depending on your location and applicable data protection laws (such as the PDPA in Malaysia), you may have the right to:
Request access to the personal information we hold about you.
Request that we correct or update any inaccurate personal data.
Request the deletion of your personal data.
Withdraw your consent to our processing of your personal data (where applicable).
To exercise these rights, please contact us using the information provided below.
6. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
7. CONTACT US
If you have questions or comments about this Privacy Policy or our data practices, please contact us at:
Glimbite Holdings Sdn Bhd
Email: admin@glimbite.com
Phone: +603-86814946
Address: Lot A-GF-37, IOI Boulevard, Jln Kenari 7, Bandar Puchong Jaya, 47100 Puchong, Selangor
Website: www.glimbite.com